Center for Conflict Resolution


ODR Articles

Disruptions, Disputes, and Dialogue: What Just Happened?

(7/12/21)Ranse Howell

Let’s reflect on our experiences, the mistakes we made, the lessons we learned and the conflicts we resolved.

A Protocol for Online Mediation

(7/08/21)Maria Jabbour

So here is a proposed Protocol for online mediation; the mediator should:

For Family Cases Involving Reports of Intimate Partner Violence, Shuttle and Videoconference Mediation Are Safe, Effective and Preferred by Parents

(7/06/21)Jennifer Shack

In a randomized controlled trial of family cases involving parents reporting high levels of intimate partner violence (IPV), parents felt safer in and were more satisfied with shuttle and videoconference mediation than litigation.

Live or virtual? Is the Future Here to Stay? Born of necessity. Driven by ease.

(7/06/21)Louis Chang

Many have come to appreciate, even love, the ease, convenience, flexibility, time and cost savings associated with meetings, hearings, mediations, arbitrations and conferences conducted via video conferencing technologies such as Zoom, Teams and others.

The Remarkable (And Often Very Surprising) Benefits of Virtual Mediation

(6/25/21)Eric R. Galton

A funny thing happened on April 1, 2020. After over 30 years and 7,500 cases as an in person, high-touch mediator, I grudgingly became, out of necessity born by COVID-19, a virtual, online mediator.

Online Mediation Training - Mentoring & Consultation Best Practices

(6/22/21)Michael Lang

The term “Mentor” been commonly used to include guide, champion, teacher, supervisor. Today because we inherited many traditions of mentoring practices, we continue to use the term broadly while also attempting to give it somewhat more definition in terms of mediation and related professional practices.

Race and Caste, Gender and Patriarchy, Wealth and Class: Mediating the Systems, Structures, and Sources of Prejudice

(6/16/21)Kenneth Cloke

As a society, we have not resolved many enduring disputes, or convinced each other, or even discussed them intelligently, but ended up instead screaming at one another, clashing violently, and being prepared to manipulate, and even jettison the entire democratic process if it doesn’t back the candidates and policies we support.

Online Mediation Training Task Force Family / Elder Committee Report

(6/16/21)Susan Guthrie

The Family and Elder Committee was initially tasked with Considering the Following Questions: 1) How can family and elder mediation training be improved to embrace online mediation; and 2) How can family and elder mediation training best be offered online, for basic training, advanced training, and ongoing continuing education?

Effective Online Mediation Training For Public Policy And Large Group Mediators

(6/15/21)Donna Silverberg

At the request of Mediate.com, a small group of US-based public policy and large group mediators/mediation trainers met online during the winter/spring of 2021 to consider best practices and ideas to enhance online training and practice. This report summarizes our ideas and recommendations for ourselves, our colleagues and Mediate.com.

Online Mediation Training Task Force Marketing Committee Report

(6/15/21)Susan Guthrie

The Online Mediation Marketing Committee considered the following issues: 1) What resources, resource center(s) and organizational support will best support the elevation, acceptance and use of online mediation training and online mediation services; 2) How can mediation providers and policy organizations best support the expansion of online mediation providers; 3) How can mediators and other professionals best support the expansion of online mediation; and 4) What are the best new opportunities for expanding the application of mediation and online mediation services?

Mediators Like Online Mediation And Other Verifiable Facts

(6/04/21)James Claxton

This post provides an overview of some findings from an empirical study on online mediation. Nearly 500 mediators from around the world answered questions about advantages, obstacles, best practices, and settlement rates. The post provides an overview and analysis of English-language responses.

Full Video Now Posted of Forum on Online Mediation for Youth and Schools

(6/03/21)Clare Fowler, Jonathan Rodrigues

How can we best support the development of online mediation and online mediation training for youth and in our schools?  This Youth and Schools 2-hour Forum builds upon the 2-day "Young Minds, Global Voices Online Conference." 

Virtual Interpersonal Community Mediation: NAFCM Think Tank Report

(5/28/21)NAFCM

In November 2020, Mediate.com approached D.G. Mawn of the National Association for Community Mediation (NAFCM) to facilitate a national think tank regarding possible support Mediate.com may wish to consider which would strengthen and broaden the impact of community mediation through on-line access. The exact charge was: Develop best-practice recommendations for Mediate.com regarding their online services so they best support the field of community mediation to embrace and offer online mediation services and utilize and benefit from basic and ongoing online mediation training.

Virtual Hearings and Mediations Are Here to Stay

(5/24/21)Patrick Mahoney

As the COVID-19 pandemic recedes, every aspect of our pre-pandemic ways of work is under review. Simply returning to our old ways is not the answer.

Full Video Now Posted of Forum on Interdisciplinary Collaborative Practice, Coaching and Limited Scope Representation

(5/18/21)Forrest (Woody) Mosten, Brian Galbraith

What can mediators learn from the online experience of other collaborative dispute resolution professionals? How do we best integrate online mediation with conflict & life coaching, collaborative practice and limited scope representation?

Full Video Now Posted of Forum on Experiential Training and Mentoring

(5/17/21)Tricia Jones, Forrest (Woody) Mosten

How do we best integrate online mediation and online mediation training with conflict & life coaching, collaborative practice, mentorship, clinics, simulations and video feedback?

Full Video Now Posted of Forum on Standards, Ethics & New Technologies for Online Mediation

(5/08/21)Colin Rule

Join colleagues from around the world for Mediate's Forum on Standards, Ethics & New Technologies for Online Mediation. Among the featured presenters are Colin Rule, Leah Wing, Dan Rainey and Melissa Kucinski.

Artificial Intelligence, ODR, The Black Swan, and ...Imaginative Cells

(5/08/21)Alberto Elisavetsky, Maria Victoria Marun

This article discusses our concerns: how it has cost us and it is difficult for human beings to understand what are the steps we have to take in order to achieve the future.

Online Dispute Resolution: Mediating in the Time of COVID-19

(5/08/21)Adrienne Baker

It’s clear that COVID-19 has catapulted Online Dispute Resolution (ODR) into the spotlight. In this universally stressful year, there is great promise for online mediation.

Full Video Now Posted of Forum on Online Mediation Training

(5/01/21)Forrest (Woody) Mosten, Jim Melamed

The second Forum of the Online Mediation Training Task Force centered on new and emerging issues of online mediation and the training of mediators online.

Full Video Posted of Forum on the Global Growth of Mediation

(4/19/21)Jim Melamed, Forrest (Woody) Mosten

How do we best support the growth of mediation around the world?  This Forum shared the perspectives of panelists from Nigeria, Argentina, Russia and India who compared and contrasted their experiences with online mediation and online training in developing mediation cultures. 

Mediate is Top Ranked Mediation Website

(4/15/21)Colin Rule

Mediate.com is ranked the top mediation website by Alexa in its April 14, 2021 global website rankings. In business since 1996, Mediate.com has over 25,000 searchable mediation articles, blog posts, news items and videos and hosts the most utilized mediator directory in the world.

Trust and Rapport - ODR Style!

(4/10/21)Phyllis Pollack

One of the most important things a mediator must do- if not the most important- is to build trust and rapport with the parties. In pre-Covid days, this was a bit easier; the mediator could sit face to face with each party and schmooze.

Using Text Messages and Emails in Mediation, Family, or Divorce Court

(4/09/21)Carrie Gour

A guide on best practices related to the collection and use mobile evidence and the software options available best suited to assist.

Confidentiality and Protecting Client Data in an Online Environment

(3/26/21)Dakota Murphey

Protecting client confidentiality is critical, not only to protect your business’ reputation but also to adhere to strict legislation around safeguarding data.

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