Use this perspective to look at the other person in conflict.
Michael Leathes has written a book on negotiation that is aimed at corporate counsel.
This article presents multiple role-plays and reframing techniques to help mediators further their training.
When discussing different forms of conflict intervention, the various processes are sometimes listed in order of increasing party control.
Is it time to revise the Model Standards for Mediators?
Instead of going into a mediation like it’s “déjà vu,” try to think about it as “vuja de.” In other words, it won’t be the same as it has been before.
Crisis and hostage negotiators, as well as other law enforcement personnel, continually find themselves involved in crisis situations where the pressure is placed on him or her to peacefully resolve an incident.
This case of the "wall of pin stripes" provides an example of the paradox of mediation.
This article is the 4th in a series on Negotiation, entitled Strategic Negotiation.
In the decades since the initial 1990 Recommendation of the Administrative Conference of the United States (ACUS or the Conference) on federal ombuds was adopted, the milieu in which government operates has, by all accounts, become more polarized, with government itself often the target of suspicion and hostility.
A character in Guardians of the Galaxy 2 shows that it is often more important to understand emotions than rational thoughts.
When I first began a career in mediation, almost thirty years ago, we often needed to convince others of the benefits of mediation.
When I was in the middle of horrific, workplace experiences, I did whatever I could to protect myself from the worst effects of bullying and mobbing.
In a very unsurprising decision, the Supreme Court ruled 7-1 that a Kentucky nursing home can enforce contracts signed residents’ relatives that required all disputes involving the nursing home to arbitration.
Morton Deutsch, the great social psychologist of common sense, explained the difference between competition and cooperation thus: “if you’re positively linked with another, then you sink or swim together."
When someone is upset, one familiar response is to ignore it and forge ahead. Another is to try to make them feel better with kind reassurance.
The tribal effect is often deliberately used to manipulate and divide people. It preys upon the “us v them” mentality.
In preparing for an argument or negotiation we need to research the facts. We’ll never make the other party change his or her opinion if we don’t understand it.
Sounds contradictory, I admit, but it’s an interesting concept and raises an interesting question: Do we always have to agree before taking action?
On the evening of Tuesday March 28th 2017, a pop-up mediation event on Brexit took place at the Grassmarket Community Centre in Edinburgh.
This is a fictional story based on fact, teaching an example about mediation.
Mediation has become a popular alternative to court proceedings, with mediators resolving disputes of all kinds there is still a significant amount of confusion about what is mediation and what can a mediator do for you.
If you believe someone is aggressive, could they behave more aggressively with you than with others?
This article explores the concept of bullying in the workplace and how to respond to it more effectively.
It was the breakthrough that we had been looking for. A new tool? No, it was a question that had allowed the person to reflect.
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