Center for Conflict Resolution


ODR Articles

Mediators Green Pledge

(4/03/20)John Sturrock

We still need to face the climate change problem in the future and, in any event, it is very likely that we will need to adapt our working practices in many of the ways suggested in the draft Pledge described below to accommodate the next several months of working in relative isolation.

Introducing Clients to Zoom Videoconferencing

(3/31/20)Clare Fowler

This video can be sent to clients who will be meeting online, familiarizing them with the process, and discussing confidentiality concerns.

The Psychological Complications of Resolving Disputes Online

(3/30/20)Jennifer Shack

Online dispute resolution (ODR) can take many different forms and should be designed to take into account human psychology.

Building Trust Online: The Realities of Telepresence for Mediators Engaged in Online Dispute Resolution, 

(3/30/20)Susan Nauss Exon, Soomi Lee

Exon and Lee found that trust in an experienced mediator is the same whether a mediation participant interacts with that mediator via video or face-to-face.

Pouring a Little Psychological Cold Water on Online Dispute Resolution

(3/30/20)Jean Sternlight

This Article examines the strengths and weaknesses of ODR (online dispute resolution) from a psychological perspective. It makes five main points.

Setting Up a New Zoom Account for Mediators

(3/29/20)Clare Fowler

This video discusses Zoom settings for mediators, designed to establish rapport and confidentiality.

Family Mediation 2.0 - Integrating Online Capacities

(3/24/20)Jim Melamed

Dramatic changes are coming to family mediation programs and practices in the U.S. In the court context, The National Center for State Courts (NCSC) and the Pew Charitable Trusts (Pew) are now leading the way to expand online access to justice, including online dispute resolution (ODR).

Mediating with Zoom

(3/24/20)Clare Fowler

Are your clients asking you to meet online? Here are some suggestions for getting started.

“Next Week, You Will Teach Your Courses Online”: A Reassuring Introduction to Pandemic Pedagogy

(3/20/20)Noam Ebner

Many ADR teachers around the world have responded to the 2020 coronavirus pandemic by closing down campus operations and moving all teaching activity online. This essay aims to provide a helpful and demystifying first read for faculty who have just received online transition orders.

Cope with Conflict During COVID-19

(3/20/20)Arran Heal

Workplace conflict can’t be, ignored, cancelled or put on hold. And there are suddenly all kinds of reasons for employees to feel pushed to their limit.

In an Era of Chaos with the Coronavirus; The Solution to Support our Leaders is Online Mediation

(3/20/20)Yvette Durazo

Nowadays, with the Corona-virus taking precedent over our businesses, professional and personal lives, leaders are facing high levels of stress.

Crash Course in Remote Management - Video

(3/20/20)Cate Huston, Nicole Sanchez

This is a video designed to help managers resolve conflicts and support employees while working remotely.

Seven Guidelines for Parents Who Are Divorce/Separated and Sharing Custody of Children During the COVID19 Pandemic

(3/18/20) AFCC and AAML

Leaders from the American Academy of Matrimonial Lawyers (AAML) and Association of Family & Conciliation Courts (AFCC) have released these guidelines for co-parenting during the COVID-19 pandemic. 

Mediate.com Announces 25th Anniversary "Mediation 20/20" Online Conference

(3/14/20)Jim Melamed

"Mediation 20/20: Which Ways Now?" is the theme of Mediate.com's 25th Anniversary Online Conference October 1, 2020. This conference is both a focused think-tank conference dedicated to defining best courses for mediation's continued growth over the next decade and a celebration of Mediate's first 25 years.

Moving Online in Pandemic: Preamble

(3/13/20)Nancy White

The emails have been flying, phone and Zoom conversations everywhere asking “how do we move this meeting, event, workshop, whatever online in response to the novel Corona virus outbreak?”

Part 2: Moving Online in Pandemic: Ecocycle to Attend to What is Shifting

(3/13/20)Nancy White

This article helps mediators, HR, and ombuds offices who are shifting their practice to online meetings.

Online Dispute Resolution: A Primer

(2/21/20)Kyle Bailey

Online Dispute Resolution (ODR) is not a new concept and has received significant scholarly attention.

Online Negotiation Strategies: Email and Video-conferencing

(1/31/20)Katie Shonk

Online negotiation offers negotiators and their organizations convenience, speed, and cost savings. But negotiating via email and videoconferencing, in particular, poses challenges that need to be overcome.

Statistics from Franklin County, Ohio’s ODR Program

(1/28/20)Jim Melamed

Great set of comprehensive statistics about Franklin County’s ODR program have now been released. Two results stood out.

ODR Beginning to Find Takers in India

(1/28/20)Indulekha Aravind

In India, where courts are overburdened and the backlog of cases runs into lakhs, the argument for online dispute resolution is strong.

Mediation in light of the New Technologies. A multi-geographic journey through the origins and present of conflict resolution and technological impact -- Book Review

(12/19/19)Luz Bibiana Clara

This articles reviews Alberto Elisavetsky's new book discussing mediation and new technologies.

Interview with Jim Melamed, CEO of Mediate.com

(11/04/19)Hilary Linton

Jim began mediating in 1983 and was the first President and Executive Director of the Oregon Mediation Association. Jim then served for 6 years as Executive Director of the Academy of Family Mediators (1987-93) and then co-founded Mediate.com with John Helie in 1995. Jim has been CEO of Mediate.com ever since.

California’s Yolo Superior Court Launches New Online Dispute Resolution Program

(10/25/19)Nicole Wilmet

California’s Yolo County Superior Court has launched a new online dispute resolution (ODR) program to resolve debt and money due cases.

Academy of Professional Family Mediators (APFM) to Livestream November 7-9 Conference

(10/04/19)Michael Aurit

For the first time, a national family mediation conference will be broadcast live, online, across the United States and around the world, via LiveStream.

Trusting an Online Mediator: It May be Easier than You Think

(9/20/19)Susan Nauss Exon

Trustworthiness is a notable mediator trait.

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